STAGE 1
In the first instance, we would ask you to please put the complaint in writing and provide as much information as possible about the nature of the complaint.
We will acknowledge the complaint has been registered within 3 working days and will respond in writing advising how we can resolve the issue. We may request further information to help resolve the issue. We will inform you as to who will be dealing with the submitted complaint.
All complaints will be dealt with by John Caulfield or Jason Andrijasevic, the Directors of the company, within 15 working days.
We sincerely hope we will be able to rectify any matter, and if required the director would arrange a meeting with you in person if you feel this will help resolve the issues you may have.
Contact Details
STAGE 2
If you have exhausted our complaints procedure, but remain dissatisfied, you may contact the Building Safety Regulator:
Health and Safety Executive (the Building Safety Regulator)
https://www.gov.uk/guidance/contact-the-building-safety-regulator#complaints-you-can-make-to-bsr
Tel: 0300 790 6787
The complaints procedure will be kept under constant review and improved as necessary.